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Contact Us
 E-Mail us:
help@BiotrexVitamins.com

If you are writing about an order, please include your ORDER NUMBER.

If you are writing a question about a product, please mention the product name in your email.

Write to us:
Biotrex
P.O. Box 714
Huntington, NY 11743-0714
Call us:
1-631-351-0464

If you are asking about an order, please tell us your ORDER NUMBER.

If you leave us a message, include your AREA CODE with any phone message so we can call you back.

We aim to please. If you do not hear back from us, you may not have included your area code, order number or name in your message. 

HOW TO ORDER VITAMINS ONLINE: Click "Add" button to put vitamins into Shopping Cart. Click "View Cart" to review vitamin order. Click "Checkout" button to complete transaction. All orders are Secure and Safe.  We generally ship product within 6 hours of placing your order.

HOW TO ORDER VITAMINS BY MAIL: Add items to your Shopping Cart by clicking the "Add" button to the right of the vitamin listing. Click "View Cart" at any time to review your order and make changes. It details your order and computes your total.  Print the page by selecting File and then Print from your Browser's menu bar towards the top of your screen.  Then click the "Checkout" button to fill out the shipping information. When that is done, print out that page too and mail both pages to: Biotrex Vitamins, P.O. Box 714, Huntington, NY 11743-0714. Include a check for the total made out to Biotrex Vitamins-LDRS, Inc., or provide your credit card information.

Privacy Information

We will not sell, give, or share your email address or personal information about you to anyone.  


Overview

Biotrex® respects and safeguards the privacy of every individual who visits our website. This Privacy Statement is a formal document that outlines the information which may be collected about you while you use the Biotrex® website, and how that information may be used.

Personally-Identifiable Information

Biotrex® will not collect any personally-identifiable information about you (including, but not limited to, your name, address, telephone number, email address, Social Security number, Bank account or credit card information, or any combination of data that could be used to identify you, such as birth date, zip code, and gender) unless you provide it to us voluntarily.

If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the Web site, listed at the bottom of this Statement. We will use reasonable efforts to delete your information from our existing files.

When you do provide us with personally-identifiable information, such information will be gathered solely by Biotrex®, and is for use solely by Biotrex®. At any point where personally identifiable information is requested, any information that is optional to provide, rather than mandatory, will be clearly marked as such. We may use personally-identifiable information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our products and services; and we may use that information to contact you. Financial information that is collected is used to check the users' qualifications for registration and to bill the user for products and services.

Biotrex® may utilize electronic newsletters to reach all or a subset of all registered users, using the e-mail address collected. Users may remove themselves from such mailing lists at any time by following the instructions found at http://www.BiotrexVitamins.com or by following the instructions that shall be sent as part of any of such mailings.

Biotrex® may request personally-identifiable information on specific pages that allow users to contact Biotrex®. In all of the above cases, such information is being collected to assist us in solving a specific issue addressed by the user and/or to allow us to contact the user with an appropriate response.

Under no circumstances, unless required to do so by subpoena or court order by an authorized law enforcement agent or appointed Officer of the Court, will Biotrex® release any personally-identifiable information, in whole or in part, to any third party, without first obtaining the express consent of the individual user.

Non-Personally-Identifiable Information Collected Automatically

In some cases, information may be collected about you that is not personally-identifiable. Biotrex® may collect this information directly, or indirectly. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our site. To learn how to prevent Biotrex® and other parties from using cookies during your visit to Biotrex®, see "How to prevent Biotrex® or other parties from writing cookies to your hard drive" and "How to erase cookies from your hard drive" below.

Non-Personally-Identifiable Information Collected Automatically Which Could Theoretically be Linked With Other Databases in the Future

Internet advertising networks are currently the focus of regulatory and legislative scrutiny concerning the breadth and ultimate use of information collected from websites like Biotrex®. When you navigate through Biotrex®, market research companies may set cookies during your viewing of certain pages. Biotrex® at some time may utilize the data which these marketing companies have collected in this fashion to determine how far you have progressed into the Biotrex® site. (This information is of great value to Biotrex® as it can be used to determine which advertisements have the greatest likelihood of ultimately leading you to Biotrex® pages where products or services are sold).

Information That May Be Placed Automatically On Your Computer's Hard Drive

When you view one of our websites, we, may store some information on your computer. This information will be in the form of a "Cookie" or similar file and will help us in many ways. For example, cookies allow us to tailor web pages to better match your interests and preferences. Biotrex® also utilizes services provided by others which enable Biotrex® to determine which advertisements are most likely to lead to a certain event or outcome, such as a purchase transaction. Such cookies also can be used to present advertisements to you which you may have not seen before or to present advertisements to you which your browser is known to be capable of displaying, such as "rich media" advertisements (advertisements with sound, video, etc). With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

    How to erase cookies from your hard drive

    Netscape Navigator/Communciator
    Windows users: Make sure that Netscape is not running. Using the "My Computer" or "Windows Explorer", browse to "Program Files", then "Netscape", then "Users", then your current user profile folder (often "default"). Within this folder, locate the file called "cookies" or "cookies.txt". Right-click on this file and select "Delete".

    Mac users: Make sure that Netscape is not running. Go to your Mac System Folder, open Preferences, and open "Netscape Users". Locate the "Magic Cookie" file, drag it to the Trash, then empty the trash. Once you restart Navigator or Communicator, your cookies will be gone.

    Unix users: Make sure that Netscape is not running. Simply delete the "cookies" file in your ".netscape" directory.

    Microsoft Internet Explorer
    Windows users: Make sure that Internet Explorer is not running. Using the "My Computer" or "Windows Explorer", browse to the Windows folder. If you are using Windows 3.1 or Windows 95/98 without user profiles enabled, double-click the "Cookies" folder. If you are using Windows 95 with user profiles enabled or Windows NT, double-click the "Profiles" folder, double-click the folder with the same name as the name you use to log on to Windows, then double-click the Cookies folder. Locate the username@site.txt file (username is the name you use to log on to Windows and site is the name of the site whose cookie you wish to delete). Click the cookie file, then click Delete on the File menu. If you wish to delete ALL cookies, just delete all the file that follow that are named username@site.txt.

    Mac users: The instructions for deleting cookies depend on which version of MSIE you are using. For MSIE 2.x, simply delete the System Folder:Preferences:Explorer:Cookies.txt file. For MSIE 3.0, Delte the System Folder:Preferences:Internet Preferences file (however, this may affect other Internet-based applications, so do not delete this file unless you have written down all of the settings your others applications may need). For MSIE 3.01a, on the Edit menu, click Preferences, then, under "Receiving Files" click Cookies, then the cookies you wish to delete, click delete, and click OK. For MSIE 4.x, on the Edit menu, click Preferences, then cookies, click the cookies you wish to delete, click delete, then OK. Unix users: Go to your home directory, then change to the .microsoft directory within. Change to the Cookies directory inside. Delete all .txt files within this directory (username@site.txt).

    How to prevent Biotrex® or other parties from writing cookies to your hard drive

    Netscape Navigator/Communicator
    From within the Netscape application, click the "Edit" pull-down menu and click "Preferences...". When the Preferences window appears, click "Advanced". Click "Disable Cookies", then click OK. This will prevent your browser from accepting any site's cookies.

    Microsoft Inernet Explorer
    From within the Internet Explorer application, click the "Tools" pull-down menu and click "Internet Options...". When the Internet Options window appears, click the "Security" tab. Then, click the "Custom Level...". Scroll down the Settings options until you get to the Cookies section. Set both "Allow..." options under cookies to "Disable". Click "OK", and "OK" again. This will prevent your browser from accepting any site's cookies.

Public Forums

This site may make chat rooms, forums, message boards, and/or news groups available to its users in the future. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Minors

Because Biotrex® is an e-commerce-driven platform, the company's services are directed to adults who possess validated credit-card information, and are not intentionally marketed to individuals under the age of 18.

Who to Contact

Further questions? Contact us at our email address,
help@BiotrexVitamins.com

If you have submitted personally-identifiable information through the Biotrex® website and would like that information deleted from our records, please contact our customer service desk at the e-mail address of help@BiotrexVitamins.com and provide us with your name, and any information you feel important. We will use reasonable efforts to delete this information from our existing files.

 

* Like all vitamins, minerals and supplements, these statements have not been evaluated by the Food & Drug Administration. (The FDA only evaluates foods and drugs, not supplements like this product.) This product is not intended to diagnose, prevent, treat or cure any disease. As individuals differ, so will their results.